Return Policy

Taneim Return Policy

We accept returns for refund or exchange within 14 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request. Note: One complimentary return are allowed per customer, per year. A Return Merchandise Authorization (RMA) number is required for all returns.

Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 14 days.

To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 424.362.46.84. Please retain all packing materials unless instructed otherwise by Taneim. Claims for damaged or missing items must be reported immediately or within three days of receipt of your order. Taneim is not responsible for lost or damaged returned shipments.